Support & FAQ


You should use your most often used userid. E.g. If you primarily use your BSDAD account, you should login and change your password for that.

Each network userid (username), is tied to your unique identifier commonly called a ChicagoID. This is done behind the scenes by both University ITS sytems and UChicago Medicine IT systems.

You may call your respective service desk to explain the problem and they will open a ticket to get this resolved.


  • Your password must be between 12 and 18 characters in length.
  • Password will not expire or need to be changed except in the case of known account compromise
  • It must contain characters from at least three of these four categories: uppercase letters, lowercase letters, numbers, and symbols.
  • Symbols may include: ! @ # $ % & * ( ) - + = _ | \ [ ] { } < > , . : ; /
  • It must not be based on a dictionary word or simple pattern such as ABCdefG.
  • It must not match any password you have previously used.


  • The passphrase must be between 19 and 32 characters.
  • Password will not expire or need to be changed except in the case of known account compromise
  • It cannot contain your username or identifying numbers like Social Security Number.
  • It is case-sensitive.
  • It may contain any of the characters allowed in passwords, including spaces.
  • It must not match any passphrase you have previously used.

Both Ingalls Two Factor and UChicago/UCM Two Factor services are supported.

If you are not registered for DUO, during the password reset workflow the system will ask you register and help you setup your DUO Two Factor Authentication. It is strongly recommended you also register more than one device.

Ingalls user can go to this website:
UChicago/UChicago Medicine users can go to this website:

Your password is out of sync between your network (e.g. BSDAD, UCHAD, Radiology, Ingalls) account password and your local laptop password. Without calling the Service Desk, to enforce a sync you can

  1. VPN into the network with your new password,
  2. lock your workstation, and
  3. unlock your workstation with your new password.

If you are able to use your new password in these steps, then you have updated your local laptop password. If you need further assistance, please call your respective Service Desk.